Training & Reference » FAQs

The UPS Store Center Web site has two payment options. You can choose to pay monthly for a fee of $50/month or choose to pay an annual fee of $360/year. If you select the annual payment option you will save $240 over the monthly payment option. You will also be required to pay a one time set up fee of $250 for each center web site.

You can sign up and pay for your center Web site by clicking on the "Sign Up Now!" link and completing the activation form. Center web sites are paid for by the individual centers and you can choose to pay by credit card or you can mail a check to 50 Below. If you choose the monthly payment option, you will be required to pay by credit card.

When we receive your order and payment, you will be added to our build queue. Web sites are built 3-5 business days from the time the order and payment is received.

Your Web site and WES Pro fees will be charged on the 1st of the month that your Web site and WES Pro services expire. Your Web site and WES Pro services expire on the 1 year anniversary of your Web site or WES Pro going live.

For example, if your Web site went live on July 15th, 2008, your expiration date is July 15th, 2009. In order to ensure that you do not have an interruption of service, we will process your payment on July 1st, 2009. Your new expiration date with be July 15th, 2010.

If you have any questions about your renewal date, please contact the Help Desk at 866-277-4253.

Currently, the renewal fee for the annual payment option is $360/yr. If there are any changes to the fee structure, you'll be notified ahead of your renewal date.

If you would prefer to pay by check, you can register by calling 866-277-4253 or emailing upslocal@50below.com for details.

Customers will be asked to complete the entire form and attach a document to be printed. This will then be emailed directly to you.

Customers will not be able to submit credit card information on line for printing services or mailbox requests. We do expect to integrate an online payment feature in a future release.

In the web site editor you'll be able to add your center's pricing if you want to. When a customer inputs their contact information and clicks on "Print" a mailbox agreement form will open in a new window for them to print off. You will also receive a copy of their form via email.

The url for your web site will be
http://www.theupsstorelocal.com/yourcenternumber/

You will be able to see how many visitors are coming to your site and how many hits you have received. Upgrade to WES Pro for more detailed reports, and much more! Read more

When you have a news release you want to add to your Web site, you simply add the information inside the editor.

To customize coupons and upload them to your site visit the Marketing Help Center under:

Creative Warehouse > Misc. Elements > ....... > Blank Coupon Template. (Click here)

After customizing the coupon, download the .pdf and send it in an e-mail with your center number in the subject line and body of the e-mail to localcoupons@50below.com

Yes, 50 Below is an approved vendor with MBE. This has been previously announced from Mike Nemirovsky, Web Communications, MBE Home Office in News & Notes.

As part of your subscription, you will have access to an online web site editor that you can change yourself or you can contact a 50 Below help desk support professional to assist or take care of the update for you. You are not charged for updates.

From time to time, your web site editor will receive upgrades to fix any bugs that arise or add in some new features. These are considered updates to your existing software agreement and you will not be charged for these. As the program evolves, there may be significant product upgrades or add-on products that may be offered and will require additional fees to be paid. You will have the option to add these to your current agreement and they are not required. Any addition of this type will be communicated when they are available.

We can provide event support in several different ways depending on your event. We have provided presentations and brochures, set up special webinars, and participated on conference calls in past. We are also scheduled to attend several vendor shows over the summer. If you have something coming up, email upslocal@50below.com with details about your event, and we'll contact you to plan out support for your event.

50 Below's talented Help Desk is available via phone and e-mail between the hours of 7:00 AM and 7:00 PM CDT, Monday through Friday. Call 866-277-4253 or email upslocal@50below.com.

50 Below has a 99.9% web site uptime service level.

The Website Enhancement Service Pro (WES Pro) is an optional optimization and reporting service that boosts the likelihood that prospective customers will find your website on the Internet when using major search engines. WES Pro is the perfect bundle of products and services that helps you achieve your online goals and increase traffic to your Web site.

Currently, WES Pro fees are $360/yr, paid annually.

Yes. 50 Below is proud to continue to offer our products and services as an MBE approved vendor.

No. We use compliance approved ad text when generating your links.

While we monitor the WES PRO name placement links on a daily basis, 100% uptime is not possible. In fact, uptime figures vary by search engines because of the way they run their programs. Our current uptime figures (as of February 12, 2009) are 99% for Google and 98% for Yahoo. We encourage you to direct your customers to use Google because of its superior uptime rate.

WES Pro is currently only available for individual centers. We are currently working on a WES Pro solution for Co-ops and expect it to be available in 2nd or 3rd quarter of 2009.